FAQ
Where are you located?
Austin, TX
Which mail carriers do you use?
We ship via USPS and UPS
and charge a flat rate of $7.50
We offer Free Shipping for orders over $50! :)
How long will it take to receive my order?
Delivery is 2-5 business
days. Orders placed before 3pm will be sent out same-day. After 3pm, orders
will be sent out next day.
How does local pickup work?
Local pickup is FREE! On
the checkout screen, under "Delivery" select "Pick
up in store". Order confirmation emails will be sent, along with specific
pickup instructions. All local orders must be picked up within 7 days of
ordering. If you are unable to pick up within 7 days, please send an email to
orders@huntershive.com with your order number so we can coordinate.
Do you offer international shipping?
We do! Please send an email
to hunter@huntershive.com so we can coordinate.
Do you accept returns or exchanges?
We do not offer refunds. If you would like to return or exchange for a different scent, email hunter@huntershive.com with your order number and scent. You are responsible for all return shipping costs. Will ship new candle out once return is received.
What about stolen or miss-delivered packages?
If USPS/UPS fails to
deliver your package (wrong address), or your package is stolen, you will need
to file a claim through the courier for a full refund. Unfortunately, something
like this is completely out of our control and is solely the responsibility of
the courier.
Broken or damaged order?
Shit
happens! Not your fault - we got you -
Please email hunter@huntershive.com with the following:
your order number
a photo of the
damaged item up close
a photo of the
packaging
short
description of the damage
Do you offer wholesale?
Yes! Email
hunter@huntershive.com for options and pricing!