What ya need to know
FAQ
Where are you located?
Austin, TX
Which mail carriers do you use?
We ship via USPS and UPS and charge a flat rate of $7.50.
We offer Free Shipping for orders over $75! :)
How long will it take to receive my order?
Delivery is 2-5 business days. Orders placed before 3pm will be sent out same-day. After 3pm, orders will be sent out next day.
How does local pickup work?
Local pickup is FREE!
On the checkout screen, under "Delivery" select "Pick up in store".
Order confirmation emails will be sent, along with specific pickup instructions.
All local orders must be picked up within 7 days of ordering. If you are unable to pick up within 7 days, please send an email to
hunter@huntershive.com with your order number so we can coordinate.
Do you offer international shipping?
We do! Please send an email to hunter@huntershive.com.
Do you accept returns or exchanges?
We do not offer refunds. If you would like to return or exchange for a different scent, email hunter@huntershive.com with your order number and scent. You are responsible for all return shipping costs. Will ship new candle out once return is received.
What about stolen or miss-delivered packages?
If USPS/UPS fails to deliver your package (wrong address), or your package is stolen, you will need to file a claim through the courier for a full refund.
Unfortunately, something like this is completely out of our control and is solely the responsibility of the courier.
Broken or damaged order?
Shit happens! Not your fault - we got you -
Please email hunter@huntershive.com with the following:
- your order number
- a photo of the damaged item up close
- a photo of the packaging
- short description of the damage
Do you offer wholesale?
Yes! Email hunter@huntershive.com for options and pricing!
